ReOpening FAQ’s

Am I going to get billed for May?

No, there will not be an automatic withdrawal for membership fees for the month of May. Membership fees will be reinstated beginning June 1, 2020.

 

Can I place my account on suspend?

Yes, membership will be allowed to remain on suspend due to concerns regarding COVID-19 through August 31, 2020.  If you would like your membership to remain on suspend please email trac@jamestownparksandrec.com by May 31, 2020.

 

Will you be extending the dates on my membership if I paid for a year in full?

Yes, if you paid for your membership in full we will extend your membership to be active an additional 51 days (March 16 – May 5) to cover the dates we were closed.

 

Can I place my account on suspend if I paid a year in advance?

Yes, memberships that were paid for a year in advance do have the option of keeping their account on suspend until August 31st, 2020.  We will extend your membership the number of days we were closed (51 days) plus the number of days you keep your account on suspend.  If you would like your membership to remain on suspend until August 31st at the latest please email trac@jamestownparksandrec.com by May 31, 2020.

 

Do I need my membership card?

All members must have membership card to scan in. Members will not be allowed to enter if they do no have their membership card.  Staff will not manually look them up. And “check” them in.  Cards will be available for purchase by calling 701-952-8722 and we can print it off ahead of time for you.  Cash will not be accepted.

 

Can I become member?

Yes! We will provide facility tours to prospective members by appointment only.  Call 952-8722 to schedule.  At this time we will be waiving the enrollment fee.  New members will only need to pay the prorated monthly membership fee for May to become active.

 

Can I bring a guest with me?

TRAC will not be honoring member guest passes until a later date.

 

Am I able to purchase a guest pass?

No, the facility is only open to members. Day passes will not be sold at this time.

 

Are there any age restrictions?

In order to ensure compliance with new procedures and deter social gatherings anyone under the age of 16 must be accompanied by a parent or guardian to enter the facility.

 

How long can I be in the facility?

Members are encouraged to limit their time in the facility to 60-90 minutes.

 

What spaces are open?

Currently the strength floor, cardio deck and gymnasium are open for member usage.

 

When will everything else be open, pool, Adventure Space, turf, etc?

This will be evaluated on a weekly basis regarding different areas to be opened.

 

Is the walking track open?

The track is not available for walkers/runners. Currently the equipment on the cardio deck has been relocated to the track to allow for social distancing between machines.

 

Can we play a full court basketball game?

No group game play will be allowed.  Individual activity will be allowed in court spaces. Two individuals or one household group will be allowed per basket.

 

Will Pickleball be set up at the same days/times for group play?

Only singles racquet games will be allowed at this time. No racquets or balls will be provided. Members wishing to play pickleball need to schedule a court prior to play by calling Guest Services 952-8722. Two nets will be available on Tuesday and Thursday mornings from 9-11 am. Reservations must be made ahead of time, walk-ins will not be allowed.  JPRD is in the process of purchasing equipment to open outdoor pickleball at Feton Park.

 

Will there still be basketballs/volleyballs for us to use?

No balls or equipment will be available for use. Individuals must bring in their own equipment.

 

Can I use the locker rooms?

The family locker rooms will be available for changing and toilets only.  The mens and womens locker rooms will be closed.

 

When will fitness classes start?

Please see our current schedule for class offerings, these will be evaluated on a weekly basis.  We will continue to host group fitness classes virtually via Zoom.

 

Can I make purchases online?

Yes, memberships and programming can all be purchased online or over the phone by calling 952-8722.